SHIPPING POLICY

All our collars are made by order. We are happy to ship worldwide!

Our processing time is 3 to 5 days.

 

For as faster shipping time, please let us know when you check out.

We will do our best to accommodate you.

 

Buyers are responsible for any customs and import taxes that may apply.

I'm not responsible for delays due to customs.

We ship through USPS. 

 
RETURN POLICY

Due to the handmade quality of our products I do not accept returns of any used items. 

Because of the nature of custom order items unless they arrive defective,

 I do not accept returns on any custom order items.

I will accept un-used returns and exchanges: 

Contact me within 14 days of delivery 

Ship items back within 21 days of delivery

 

I will not pay for returns/exchange shipping cost from you to me.

I will pay for exchanges sent from me to you.

CUSTOM ORDER POLICY

Once you purchase a custom order you will be contacted via email. 

Please respond to any emails we send regarding your custom order so that we can properly fulfill your order.

If we do not hear from you after one week, we will return any charges and cancel your order. 

 

We reserve the right to refuse any custom order we do not feel we can properly fulfill.

If this is the case all funds will be returned.

CUSTOM ORDER RETURN POLICY

 Because of the nature of custom order items unless they arrive defective,

 I do not accept returns on any custom order items.

 

 Wash all your dog wear and then:

  • Reuse it next year/right away.

  • Or donate it to your local shelter!

ASPCA

HUMANE SOCIETY

FAQ'S

 

Dog Collar Size Chart:

Small: 8” – 14” adjustable (5/8th inch wide)

Medium: 15” - 22” adjustable (1 inch wide)

Large: 18” - 28” adjustable (1 inch wide)

 

Martingale Dog Collar Size Chart:

Small: 14” - 17 ½”

Medium: 16”- 20”

Large 18” – 25”

Extra Large: 21” – 30”

Over the Collar Bandana Size Chart:

Small: Fits over our or your 1-inch collar.

Medium: Fits over our or your 1-inch collar

Large: Fits over our or your 1.5-inch collar

 

Tie Bandana Size Chart:

Small: 21” x 6”at widest and longest.

Medium: 29” x 9”at widest and longest.

Large: 35” x 11” at widest and longest

 

Matching Collar and Bandana Set Size Chart:

This is a unique design that we created!

It will include a collar with a matching over collar bandana.

Collar and Bandana size are correlated

How do I know what size my dog will be?

To measure your dogs neck. Place a piece of string around your dogs neck and then put it up to a ruler.

Or measure with a ruler where there current collar is adjusted to. 

How adjustable are the collars? 

All our collars are VERY adjustable! The size range for each collar fits a wide rang of dogs.

For example a medium collar fits down to 15 inches which is more like a small collar.

But it also adjusts to 18 inch which is the start of a large collar.

How strong are your collars? 

All our collars are made with 600 lb. tensile strength, water proof, and mold resistant nylon webbing.

The fabric that wraps the webbing is locally sourced designer cotton fabric.

The collars are double stitched and box stitched for an extra hold. 

 

Do you have metal buckles? 

Yes we do! We prefer plastic buckles because they are lightweight. But we do offer metal.

Check out as a custom order dog collar and write to us in the message box that you would like the metal buckle.

Will I receive an email when my order has shipped. 

Yes, if you do not receive an email within 24 hrs. of placing your order please contact us. 

 

Will I receive tracking information when my item has shipped? 

Yes, a tracking number will be sent to you via email when your order has shipped.

 

What is your processing time?

All our products are made to order. Our processing time is 3-5 days. 

 

Do you accept rush orders? 

Yes! We are happy to accept rush orders.

Please message us with all the necessary information for us to start your order right away.

We reserve the right to refuse any rush order that we do not feel we can accurately fill.

 

Do you have sales or discount codes? 

All our products are handmade with lots of love and care.

We value our products and hope you do too!

We do not host any sales.

Discount codes are given to the Dog Pack Community.

Sign up

Are you looking for any brand ambassadors? 

We are always looking for good outdoor photographs of our products.

Send us any photographs via email or tag/share on instagram.

Interested in Wholesale? 

Send us an email to introduce yourself and we will send you the code to our line sheet.

dogpackcollars@gmail.com

 

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