Running a small business is a lot of really hard work and I do everything here at Dog Pack Collars! I have to wear a lot of hats in my small business. And many of those hats have to be worn multiple times in a day. I built and designed my website, I am the photographer, social media director, customer service, product designer, product creator, packaging and shipping, and so much more. The list could go on and on but bottom line is I do: EVERYTHING! So when you purchase an item from Dog Pack Collars keep in mind it's just me here and your purchase helps support me and my family!